Change Label Text

1. Login into Glympse PRO
2. In the navigation menu, click on customize
3. Next, navigate to the labels box
4. Here, you can change how your agents and task are labeled
   *If you have technicians (those who carry out a service) select technician
   *If you have drivers (those who drop off packages) select drivers
   *If you have appointments (provide a service) select appointment
   *If you have delivery (provide drop offs) select delivery
5. Click save once satisfied with selection

NOTE: changing labels doesn’t affect how Glympse PRO functions. Labels only change the wording in text/email reminders. For example, if you select “driver” as your label of choice, the customer will see the employee referred to as “driver” in all text/email messages.