Glympse PRO tracks technicians and drivers on-the-way to an appointment only when the technician or driver is marked in the system as on the way to the end customer's location. This is to protect the driver from being tracked when they are not actively working (i.e. on lunch break, on a personal break, etc.).
When they are marked as en-route a to the customer’s location, only the customer who is specified in the order details will receive the notification and link that will allow access to the technician or drivers’ current location. Once the technician or driver arrives to the appointment or destination, the customer will no longer be able to see the technicians or driver’s location.
By using GPS on the technician/driver’s mobile device, Glympse PRO is able to accurately predict when the technician/driver will arrive at the customer's location. This feature is automatically activated when the agent is marked “En Route”.